FAQ's नेपालीको लागि यहाँ क्लीक गर्नुहोला

Application Download

How to download Mobalet mobile application

  1. Go to www.mobalet.com – you will find a tab that will enable you to download the Mobile Application.
  2. For Android users, go to ‘Playstore’ and Type ‘Mobalet ’ under the search button and click ‘Install’
  3. For IoS users, go to ‘App Store’ and search for ‘Mobalet ’ and click ‘Install’

Registration

What is the Registration process?

The application can be registered via web as well as via mobile app.

  1. In the web version, go to www.mobalet.com and click on ‘Register’. This will direct you to the registration page wherein you can fill your valid email address and password and click to proceed.
  2. You will be sent a link in your email address wherein you can click on the link and complete your registration process (Registration Details).
  3. In the Mobile Application version, Click on Register and input your valid email address and password. A code will be sent to you email address. Use the code to further complete your registration and become a valid user.

KYC

  • How do I become a VERIFIED USER?

    To become a verified user, one must complete the KYC (Know your customer) requirement prescribed by NRB. To complete that, go to your account setting and under profile, click on verify user and complete the details (Three generation name, Citizenship Copy, Photo and Birth date and Address)

  • What does VERIFIED USER mean?

    As a verified user you will now have full access to all the functionalities of the Application.

Profile

  • How can I edit my profile?

    Go to Account section and click on ‘My Profile’ – under ‘My Profile’ you can edit the entire sub heading apart from ‘Primary Email’

  • How do I change my registered email id or phone no. ?

    Please drop us an email at support@mobalet.com

  • Upload picture

    Under ‘My Profile’, click on the camera icon and change your profile picture

Mobalet Service

  • What all can I do on Mobalet

    Mobalet aims to simplify your payments – this means that you can now pay for Utility, Flight Bookings, Mobile top ups, ISPs, DTH and so forth from Mobalet itself.

  • Do I have to pay extra to use such services?

    No. We do not charge any extra charges but aim to provide discounts to our users for any services or products consumed.

  • Is it possible to recharge book flights and make other payments for my friends and family

    Yes, given you hold their respective information – you can easily make payments for them.

  • How do I confirm the transaction I executed is complete?

    Simply by checking on your reports of transactions you will know that a transaction executed by you has been completed or not.

  • My recharging and bill payment appears pending what does that mean?

    There is no need to worry – it simply means that your recharge or bill payment will be done shortly or else money will be reverted back to your Mobalet wallet.

  • My payment shows as fail what does that mean

    It means that there has been some error, please check with your bank or feel free to call our 24/7 support team or feel free to drop us an email. We will make sure to get back to you within 24 hrs and tend to the problem.

  • My recharge failed under successful payment or payment shows ‘Success’ but the transaction does not seem to have been executed.

    Please do not worry, please drop us an email with your respective screenshot at ‘support@mobalet.com’ or call us in our support no. We will ensure that such transaction amounts are returned to you immediately and we will reward you in case you have been able to provide us with additional information with regards system error on our part.

  • What is hold money?

    Sometimes there are errors occurred in our merchant system and transaction could not be successful, your amount might be put into hold till settlement made by merchant. If merchant makes your transaction success, the hold amount is charged and your transaction will become successful and if not hold amount will be refunded. Generally hold amount is settled within 24 hours or sometime more.

Merchant Products

  • Which all Telecom Providers are available on Mobalet

    NTC, NCELL, UTL, SMARTCELL

  • Which all DTH Services are available on Mobalet

    Dishhome, Subisu

  • Which all ISPs payments are supported by Mobalet

    Subisu, Classictech, Worldlink

  • I do not know top up plans for ISP, DTH and Telecom

    You can browse across the plans we have or just top up with the minimum value whereby you can receive a PIN to recharge your respective service requirement.

Our merchant are growing, please go to Buy/Pay Page to see all lists of merchant.

Payments

  • How do I start?

    Start by adding funds to your wallet.

  • How do I add funds to my wallet?

    There are four modes by which you can add funds

    1. Counter Deposit: You can check out the our account number held with various banks under this section as well as all the available counters for manual deposit and thereby manually deposit funds to that account and accordingly attach a picture of the receipt and confirm payment. The transaction at your end will show pending unless approved by Mobalet admin (which should not take more than 5 minutes). Once approved, the funds will be displayed as your wallet balance.
    2. Net banking: If you have e-banking facility with one of our Banking partners, you can load funds into your wallet using the respective e-banking facility. Currently we have tied up with Nepal Investment Bank Ltd, NIC Asia Bank Ltd and Machhapuchhre Bank Ltd for providing wallet load function through e-banking.
    3. Payment Aggregator: We have tied with Npay, a payment aggregator that provides SCT based Debit and Credit card wallet load function as well as various e-banking wallet load functions. So wallet load can be done from there too if you hold a valid SCT card or have e-banking with the partnered banks and financial institutions.
    4. Others: We have also tied up with Prabhu Management in order to enable our users to load their wallet from additional sources apart from the ones mentioned above. Other sources include ‘Kiosk Machines’ owned by Prabhu Management and Remittance Agents of ‘Prabhu Group’
  • I am not able to pay using SCT Debit card

    Kindly contact your bank for such issues or drop us an email at support@mobalet.com

  • Not able to use net banking

    Please contact you bank to enable your third party payment option

  • My recharge failed how can I get my money refunded

    We will transfer the fund to your Mobalet wallet, or you can contact us at support@mobalet.com and register the issue. We ensure to resolve your issue within 24 hrs.

  • Share and Earn

    • What is refer and earn

      Refer and earn implies that when you refer or introduce your friend to world of Mobalet - we provide reward points that can be redeemed to avail various rewards over time.

    • How can I refer my friend

      Click on share and earn get your refer code and share with your friend or simply click on share and earn tab select option to send message to your friend via facebook, twitter or googleplus.

    Forgot Password

    • I am not able to login to my account

      Don’t worry simply click on forget password tab, receive a forget password link on email and input your new password or email us at support@mobalet.com.

    Super-Reseller

    • What is Super-Reseller?

      A super reseller is like an agent of Mobalet . A super reseller can create users and sub agents under his network to re-sell our products and services and earn commission.

    • How does a Super Reseller earn Commission?

      A super reseller acts as a marketing agent of Mobalet and creates subagents (users) under his own network. Hence when such users execute transactions, as a super reseller S/he would be entitled to a certain commission as decided by Mobalet , which will be credited to his Mobalet account.

    • Example of a Super Reseller transaction

      Say ‘A’ is a user; he can go to the ‘Earn While you Sell’ tab and complete the Super Reseller Registration Process. Now upon being a verified super reseller – he can market himself and ask individuals such a ‘B’, ‘C’, ‘D’ and ‘E’ to become users of Mobalet using his refer code or he himself creating accounts for them through his web panel ‘Add Customers’ under ‘Customer’ tab. Once those users are registered they can execute transactions. Say ‘B’ does a NTC recharge of NPR 100 – ‘A’ being a super reseller will get a certain percentage of NPR 100 as decided by Mobalet into his wallet.

    Cost of Adding Money to Mobalet

    • Do I incur any cost while adding money to my wallet?

      No cost is incurred by the user when adding money to Mobalet our partner banks via Internet banking (ebanking) or counter deposits. However, when money is added to mobalet through Debit/ Credit Card, SCT NPAY a charge may be applicable. You will be shown Service charge while you load fund.



    FOR ANY OTHER ISSUES FEEL FREE TO CALL US AT +977 - 01 - 4260622 OR DROP US AN EMAIL AT support@mobalet.com.

    Office

    Nepal E-Biz Management Pvt Ltd,
    Maitighar Height, Kathmandu, Nepal

    PO Box # 10376

    +977-01-4260622

    www.eBizNepal.com

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